PRIVACY POLICY
Last updated: 17 September 2026
1. Who we are
The Lash Academy Ltd is responsible for how your personal information is collected and used.
The Lash Academy Ltd
225 Chorley Road
M27 6AZ
United Kingdom
Email: thelashacademyltd@gmail.com
2. Information we collect
When you contact us, enquire about training or make a booking, we may collect:
- Your name
- Email address
- Telephone number
- Town or city
- The course you are interested in
- Information about your previous lash-training experience
- Messages and enquiries you send to us
- Booking and payment information
- Any other information you choose to provide
3. How we collect your information
We may collect your informaacebook or Instagram
- Respond to one of our advertisements
- Contact us through social media
- Contact us by email or telephone
- Submit an enquiry through our website
- Book a training course or service
- Communicate with us about a booking or enquiry
4. How we use your information
We may use your personal information to:
- Respond to your enquiries
- Provide information about our lash-training courses
- Discuss course dates, prices, locations and availability
- Process bookings and payments
- Provide our training and services
- Communicate with you about your booking
- Maintain appropriate business records
- Improve our services and customer experience
- Send marketing communications where permitted by law
5. Legal basis for using your information
We process your personal information in accordance with applicable UK data-protection law.
Depending on the circumstances, we may rely on:
- Contract: where your information is necessary to provide a service or training course you have booked.
- Pre-contractual steps: where you contact us about a course and we need your information to respond to your enquiry.
- Legitimate interests: for reasonable business administration and improving our services, where appropriate.
- Legal obligation: where we are required to retain or provide information by law.
- Consent: where consent is required, including certain types of marketing.
6. Who we may share your information with
We may share relevant personal information with trusted service providers where necessary to operate our business, including:
- Meta and its platforms, including Facebook and Instagram, when you submit an enquiry through our advertising or messaging features
- Booking and payment providers
- Website and technology providers
- Email and communication providers
- Accountants or professional advisers where necessary
- Government, regulatory or law-enforcement authorities where legally required
We do not sell your personal information.
7. How long we keep your information
We only keep your personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet our legal, accounting and business obligations.
When information is no longer required, we will securely delete or dispose of it where appropriate.
8. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no electronic method of storing or transmitting information can be guaranteed to be completely secure.
9. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Withdraw consent where we rely on consent
- Make a complaint about how we handle your personal information
To exercise your rights, please contact:
10. Complaints
If you have a concern about how we use your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data-protection rights have not been respected.
11. Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes to our business, services or applicable data-protection requirements.
The latest version will be published on this page.